Privacy policy

Hevert operates this store and website, including all related information, content, features, tools, products, and services, to provide you (our customers) with a curated shopping experience (hereinafter referred to as the "Service"). Hevert is powered by Shopify, enabling us to provide you with the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the Service, make purchases or other transactions, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that can identify you or another person or that can be reasonably associated with you or another person. Personal information does not include anonymously collected or de-identified information, i.e., information that cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information, including information inferred from your interactions with the Service, your place of residence, and as permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment methods, payment confirmations, and other payment details.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including items you browsed, added to your cart, added to your wishlist, or purchased, returned, exchanged, or canceled, and your transaction history.

Communication records with us, including information you provide when communicating with us, such as when you send customer support inquiries.

Device information, including information about your device, browser, or internet connection, your IP address, and other unique identifiers.

Usage information, including information about your interactions with the Service, such as how and when you interact with or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers, including when we entrust them to enable certain technologies and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

To provide, customize, and improve the Services. We use your personal information to provide you with services, including fulfilling contracts with you, processing your payments, completing your orders, remembering your preferences and items of interest, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting you with returns and exchanges, enabling you to post and exchange items, and providing the experience that enables you to post and exchange items. This may include using your personal information to better customize and improve our services.

Marketing and Advertising. We use your personal information for marketing and promotion, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services on our services or other websites, including based on items you previously purchased or added to your cart and your other activities on our services.

Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or handle potential fraud, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use our services and register an account, it is your responsibility to safeguard your personal information.

Your account credentials are secure. We strongly recommend that you do not share your username, password, or other access information with anyone.

Communicating with You. We use your personal information to provide customer support, respond promptly to your needs, provide efficient service, and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil evidence collection, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate conduct that may violate our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:

Sharing with Shopify, providers who offer services on our behalf, and other third parties (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and logistics).

Sharing with business and marketing partners to provide you with marketing services and to serve you with advertisements. For example, we use Shopify to support third-party personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. You may have the right, under the laws of your jurisdiction, to instruct us not to share your information to show you targeted advertising and marketing messages based on your online activity across different merchants and websites. You can exercise your opt-out right here.

When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through your use of social media add-ons or login integrations.

To share with our affiliates or other companies within our group.

In business transactions such as mergers or bankruptcies, to comply with any applicable legal obligations (including responding to subpoenas, search orders, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

Relationship with Shopify

This Service is hosted by Shopify. Shopify collects and processes your personal information accessed and used on this Service to provide and improve the Service to you. Information you submit to the Service will be transferred to and shared with Shopify and third parties, who may be located in countries outside your place of residence, to provide and improve the Service to you. Additionally, to help us protect, grow, and improve our business, we use certain Shopify enhancements that integrate data and information from your interactions with our stores, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information collected about your interactions with our stores, other merchants, and Shopify. In this case, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights to use your personal information for the purposes described above. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights related to your personal information here: Shopify Privacy Portal Links.

Third-Party Websites and Links

This service may provide links to websites operated by third parties or other online platforms. If you click on a link to a website that is not affiliated with or controlled by us, you should carefully read its privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of this service and/or users of these third-party platforms, without restriction on our or third-party use of such information. Unless otherwise stated in this Service, our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators.

Children's Data

This Service is not targeted at children, and we do not knowingly collect any personal information of minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact information below.

You can request the deletion of your personal information. As of the effective date of this Privacy Policy, we are unaware that we will "share" or "sell" (as defined in applicable law) the personal information of persons under the age of 16.

Information Security and Retention

Please note that no security measure is perfect, and we cannot guarantee "absolute security." Furthermore, any information you send to us may be at risk during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need this information to maintain your account, provide services to you, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights relating to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases, we may refuse your request to the extent permitted by law.

Right of Access/Right of Information. You have the right to request access to the personal information we hold about you.

Right of Erasure. You have the right to request that we erase the personal information we hold about you.

Right of Correction. You have the right to request that we correct any inaccurate personal information we hold about you.

Right of Data Portability. In certain circumstances, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer that information to a third party.

Right to Opt Out of Targeted Advertising Sales or Sharing. Subject to the laws of your place of residence, you have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for “targeted advertising” purposes as defined under applicable privacy laws. You can exercise your opt-out right here. Please note that if you visit our website with the "Global Privacy Controls" opt-out signal enabled, we will automatically treat this as an opt-out request for the device and browser you used to access the website, depending on your location. If we are able to link the device sending the signal to your Shopify account, we will also apply this opt-out request to that account. To learn more about "Global Privacy Controls," you can visit https://globalprivacycontrol.org/. Apart from "Global Privacy Controls," we do not recognize other "Do Not Track" signals that your web browser or device may send.

Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving such emails at any time using the unsubscribe option shown in the email. If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as those about your account or orders.

If you reside in the UK or the European Economic Area and fall under the exceptions and restrictions stipulated by local laws, in addition to the rights above, you may also exercise the following rights:

Objection to Processing and Restriction of Processing: You have the right to request that we cease or restrict the processing of your personal information for specific purposes.

Withdrawal of Consent: You have the right to withdraw your consent if we rely on it to process your personal information. Withdrawing your consent will not affect the legality of any processing based on your consent prior to the withdrawal.

You can exercise these rights at the locations specified in the Service or by contacting us through the contact information provided below. To learn more about how Shopify uses your personal information and any rights you may have, including those relating to the data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may appoint an authorized agent to make requests to exercise your rights on your behalf, as permitted or required by applicable law. Before accepting an agent's request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact information provided below. Depending on your place of residence, you may have the right to contact us through the contact details listed below, appeal our decision, or file a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of relevant authorities.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the EEA or the UK, we will rely on recognized transfer mechanisms, such as standard contractual terms from the European Commission, or any equivalent contract issued by the relevant UK authorities (as the case may be), unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notification as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email at info@purnexxt.com. We are the data controller of your personal information in accordance with applicable data protection laws.