Shipping policy

Shipping Policy

Shipping Area

Hevert Asia ships worldwide from its German warehouse. We currently ship to the following regions:

Taiwan and other Asian countries (Philippines/Vietnam/Singapore…)

Shipping Methods

All orders are shipped from Germany via reputable international courier companies:

DHL International
FedEx
UPS

Shipping Costs

Shipping costs will be automatically calculated and displayed at checkout based on the destination, package weight, and courier company availability.

Delivery Time

Typical Delivery Time:

East Asia and Southeast Asia: 14-31 business days

Delivery time may vary due to local customs processing or courier company delays, especially during holidays or peak seasons.

Customs Duties, Taxes, and Import Taxes

Taiwan: Import taxes are borne by us. Your package should clear customs smoothly without additional charges.

Other Countries: Customs duties, VAT, import taxes, and regulatory inspection fees may vary depending on local laws. Any such fees are the responsibility of the recipient.

Customs clearance procedures may cause delivery times to exceed our expected timeframe.

Incorrect Address or Failed Delivery

Please ensure all shipping information is correct at checkout. We are not responsible for failed deliveries due to incorrect addresses, refused packages, or unclaimed packages.

Any Questions?

If you have any questions about delivery, please contact our customer service at info@purnexxt.com